posting perfume
Answered
Some delivery companies prohibit perfume ( amongst many other items ) being entered into their system. I know that there are many parcels with perfume/s that go through and dont get picked up, but I wonder who is liable in the event that a package is stopped along the way. The seller or the buyer? The buyer is definitely the one with the cash loss at this point, but the seller has created the problem. What are the ways to handle this? I currently am in the position of having a reserve met bid on several bottles of perfume that the seller will be sending through a delivery company that prohibits that product. Any advice would be greatly appreciated.
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Callum Community SuperuserThe sender is liable. Of course.
If you don't get the item that you paid for how could you possibly have any obligations there?
This is even enshrined in law if you are buying from an "in-trade" seller. A private seller could I guess TRY and contract out of their obligations by saying "Sending at buyers risk" or similar, but I'm dubious if even that would hold up if it was tested legally.
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In my experience as a perfume collector, I have both sold and bought perfumes online that were sent by various shipping companies, NZ Post, Pass the Parcel and Aramex, all without problem. I've even bought perfumes from retail stores like Chemist Warehouse who ship via NZ Post (even though NZ Post prohibits it) and there has never been an issue.
I'd say you have nothing to worry about Denise, I have bought many perfumes over the years and not once has it not gone through a couriers system.
The main reason courier companies prohibit it is due to the high incidents of them breaking during transit. Usually damage that occurs to items during transit makes the couriers liable, so they must have had large losses from perfumes breaking to the point they had to place a ban (may also be due to perfumes being flammable, making them a hazard to send?)
So the only thing you may have to worry about is if the seller packages the perfumes in a way that they could break - if they do break the courier company wont be liable or obligated to give a refund2 -
Callum Community Superuser
Hi Leone. Yes it is because they are flammable. The reason Chemist Warehouse can send them is because they have a special account with the courier. Then they are packaged, insured, and documented as Dangerous Goods. Have a look at the packaging next time you make an order from a place like this. It will have a DG sticker on it (Diamond shape black and white) and they have to be packaged in a particular way. From there they are handled differently and go into special cages during bulk transport. The same thing applies to any aerosols you buy.
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Thank you all for the replies, very helpful.
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