Thanks AJ, I had a feeling that would be so, but I just wondered if there was actually a rule. I have emailed the seller with an understanding style letter asking for refund to be made to my account and then I will send it back in the original packaging free of charge. I am uncomfortable in this case to be without both the purchase money and the product, $2000 is too much for me to do this. I do feel that " English not being native tongue" has played a role in creating integrity concerns for me but even after saying that there are a couple of clear statements from the seller that dont add u...
Hi again all, long story short - the seller has decided to honour a refund on this item ( albeit claiming it was tested and nothing was noticed ) however he is suggesting I send it back for a full refund. I admit not actually knowing the protocol on this, I used Ping to pay if that has any bearing on it, but should I ask for the refund first? or am I in some way bound to send the item first? The way I see it, money is always first. Does anyone know if there is a rule on this, or what course I should/can take? I appreciate any input thank you.
Thank you to all of you for all of your replies. This really is concerning and strange, I would detail the situation gladly here but I'm sure that would not be correct. I have been with TM quite a few years and both bought and sold many differing things, many in the several thousand dollar range and had a few niggles with some but not like this. Just so glad I still have packaging ( which was so so well done) and all that there is re emails screen shots etc.
thank you, I have filed a report. I was only able to upload 1 of the 3 screenshots regarding this so I am not sure if that is adequate. I do have of course the emails and screenshot from my question on the sellers other listing. This is very concerning and certainly does not match sellers TM history which leaves me at a total loss s to why this is happening. Thanks again for your reply and support.
I have recently bought an expensive item which although described by the seller as mint condition and fully working is actually faulty. I have emailed seller twice with no reply, so informed the seller via another listing of theirs that I have sent emails which I feel must have gone to junk folder. I received a very strange reply to that and now feel very concerned. I dont want to do anything out of step moving forward with this and wonder if a moderator could help me with this please.
I have auto transfer set up, the funds have gone in my account now but there was no record of their existence for several hours which would be very concerning on large amounts. Thank you for your response.
Sold item, check ping balance and see the funds, come back later to see the balance at zero and think oh good the funds have been put in my account, but no, no deposit and no funds in the ping balance?? What is happening, if this is normal and fine and the funds just sit somewhere in limbo land I dont like it one bit. This is not TM's money and I have already posted the item on the strength of seeing it earlier on my ping balance. I hope I am correct in thinking it's just a time thing but jeez man I dont like this one bit.
thanks for your reply, no problem with the actual trade, I just could not find the buyers username in my " Sold " items page. All other sold auctions showed that info but not the one in question. Have attached screenshot of what I mean, the top one ( pavers ) has no info and no matter where I went through the TM site re that auction I could not find the username or history on the buyer. just their email. Now that the auction is over I have feedback from the buyer and that has all the user info etc with it. So all good, thanks again for the reply. Edited in line with Community guidelines
i have sold an auction but no info on the buyer is visible,( just their email ) does anyone know why this happens?
Thank you all for the replies, very helpful.