unlikely.. we had the same issue, back in 2016 customer had asked a question just before the auction closed about the product and if it was a push button (was never stated as a push button and had super clear photos of the measuring wheel) they brought it then gave us a blue face for not being push button, we requested it to be removed and TM never did, it was unfair on our part as we had had been really clear in the listing and made sure it had good clear photos, the customer had just assumed it did.

griffin60 - you have 2 options  refund and relist and place feedback. or just hold onto it until they touch base again - but also check the junk/spam folders incase they have emailed you and its gone into that folder

rosie952 - under sold can you see it as sold? if you do then open it and see the buyers details  - the email for the buyer will be noted. also check they haven't emails you and are in the spam or junk folder in your emails.

sadly not much, if they haven't paid and have gone cold... request fees back and relist  - or you take them to the small claims court to try and force them, some people treat TM like FB market place at times.

is it a couple of dollars for ie: rural address for the company moving the package or is it over the top asking amount?  

Frans  - If I am reading that correctly you brought the second purchase outside of trademe  - so you did a private sale direct with them, not much TM can do if its done outside of TM, going forward ask them to list the amount you want to buy so its all done via TM and if paid via ping can be disputed within TM.

We had this once a couple of years ago, we only sell but brought something and the address was this random address in the south island that had no house on google maps, we have never been located in the south island and all they were able to tell us was change our password and were not able to explain why we had this random address listed on our account.

Helen, that is not your problem to chase a refund its the sellers problem, they need to refund you and then they need to take it up with post haste - and you should remove your address details as this is just a community forum :)

if you put your question into google you will get a few answers (depending on what type of phone) then just click the one that you have and it will help you upload photos

if you are making a listing, just add photos and it will take you to your photos in your phone