This is my standard process. If no payment is received after a week, I send a follow up email. This sometimes gets the buyer to pay. If no payment or contact after another week I request my fee back via TradeMe. This sometimes gets the buyer to pay. If still no payment and th fee refunded, then I relist and place negative feedback. This also sometimes gets the buyer to pay.

Its always good to save a copy of your listing details and photos just in case there is a dispute relating to the sale too

You didnt say how long ago you brought it, but you do have a limited timeframe to do this. Have you gone back to them to state you want a full refund? Id do ths and if its well within the timeframe, Id wait until the next comms from them and go from there. If its close, Id lodge it now. Note that under the cga, refunds are only given under certain circumstances.

Wayne, click on the "all listings" button and you have options to select "listings with bids" and "unanswered questions" and a few others

What does the tracking show on them? And does it show the same?

The easiest way to solve this is to have the postage amounts listed in your auction, so they can include it in their ping payment. Depending on the size of the item, I have a local price, north island price and south island price - and then one of each for RD or non RD. This wont suit everyone/item, but its a good option to consider

Thanks for the info Callum. I will save that for future use. Very informative

Unless its low value, Ive always asked for the item to be returned first before refunded. Sometimes people refuse, sometimes they insist on the refund first, sometimes they stop communicating, and sometimes they return. I didnt realise it was a legal entitlement Callum, do you know the applicable law?

When you are in the chat bot, just type speak to a person. Note though that they might not be available today due to the public holiday

Thanks for the answer Michelle