A heads up to all traders who are top sellers. If an item is paid with ping, then this issue will not involve you. However if your item is paid to your bank account, and you have to do a partial success refund ( likely if you are combining shipping and have some shipping refund to buyer). then while TM will give you the partial success fee refund to your account, they will then remove the whole top seller discount from you( this maybe the topseller discount for all the trades combined in that combined shipping transaction). Check your TM account and you will see it happen. I recently had a ...
After TMs medling with the site and changing more and more to the new site it becomes harder and harder to delete or amend feedback you have placed. TMs policys say you can amend or delete feedback once. But that functionality is being lost. Once in the new site, there is no option to change feedback, only in the old site. And in the oldsite this can only be done when the sale is still in your won/ sold file. Once its gone from those files, if you access the feedback , its only on new site, so no ability to amend feedback. It also used to be the situation that if you accessed the feedback b...
Anybody else getting this message from TM but finding there is over a year of life on the card before it expires?
Just wondering what peoples thoughts are on shipping. Fuel prices sky high. So FAF (fuel adjustment factor) changing fast. Typically freight and courier companies changed FAF monthly with a 2 month lag. Now companies are rapidly changing to adjusting FAF weekly with no lag. Some courier companies have stated they will bring the annual price rise forward by 2-3 months as well. Just today one of my couriers lifted prices 7.1%, and with weekly adjustment they may rise each week with present volatility. So how is a trader supposed to keep up with shipping options on listings? Suck it up? or cha...
Was asking a question on a listing today. I noticed after that their is a small red bin icon after the question. So is this a new thing? Never seen it before
In our listings next to the price is a TM inserted word in brackets (each). So if you are selling 10 widgets as a pack or lot, and you state in your listing that listing is for 10 widgets, but next to the price TM have written "each". So this automatically puts uncertainty and confusion in the potential buyers mind if the price is per unit, or price is for all 10 items. We all know people dont read listing details properly (if at all in some cases) and they just Zero in on the price with (each) sat beside it. I get so many questions each week asking if price is for each unit or for all 10 ...
If you are sending a parcel to a post office for "counter collection", will the PO only accept NZP parcels, or will it accept all couriers?
I have this annoying message from TM keep popping up on my screen. I am already up to date with my browsers, so it is needless. When I get the message, I click on the TM tab, it takes me back to TM, but then when I want to browse, it takes me straight back to this screen, an endless circle I cannot escape from. What do I do?
I was just browsing through TM help info and suddenly found info on tyrewise stewardship fee, which as I understand is a levy on tyres to help process them at end of life. I had never heard of it before ( never sold tyres) and according to TM it must be mentioned in all tyre listings that this includes the stewardship fee in the price. So I looked through lots of tyre listings and only found one listing with this. If TM demand this, then why dont they 1/ state in the tyre listing process that this is required , and 2/ enforce it. Im sure hardly anybody listing tyres knows about this obscur...
I resently met a buyer on TM who was very unhappy with TM. He said he had rung their 0900 number and been charged $100 for it. Im scratching my head puzzled as I thought TM had deleated all their phone number for customer service, and never had an 0900 number, which I belive charges by the minute. Anybody throw any light on this? He was very very very unhappy with TM