I advise the buyer to open a dispute with TM and forward correspondence to them between buyer and seller
When you log in to TM, TM sends you a confirmation code to your email as part of the login process. There is a big problem with the speed these codes reach you. Sometimes it is nearly instant which is fine, other times it is 10 minutes or 30 minutes or it never arrives. Its totally frustrating wasting my time. I have to regularly switch between different business accounts and having to wait 30 minutes or long for the code to come through is rediculous and a waste of my business day. It seems the codes are instant in non busy times ( late at night or morning until about 9am), but busier time...
I very frequently have buyers purchace numerous items to ship to the same address. My issue is that some of my items are tiny (could get 50pc in a DLE bag,) and some items are the max size a courier can carry so have an automated combining is impossible for TM to calculate. So I state in my listing that we always combine shipping where possible and refund all excess shipping. I would literally refund $300-500 in shipping each week. Works very well and buyers see your honesty and then frequently place more orders
Its difficult. You as a seller are responsible to get the item to the buyer undamaged. It was damaged (for what ever reason) so you are responsible. With the claims process, that is between the Seller and the courier company ( the buyer is not involved), and the result of that does not affect your liability for broken product on arrival to the buyer. And yes, its unfortunate that the courier requires packaging photos for the claim, but buyer had already disposed of packaging. That however is not the buyer at fault as they did not know they had to do that. In future for breakable items, mayb...
OP. You are covered under the Contractual Mistakes Act 1977 where if a price is offered and that is a genuine error, you are not obliged to go through with the transaction
I can still use the post auction email to contact them
Michelle, I agree with S. Many traders have mentioned about this, I believe there is a site wide block on editing / deleting feedback after the 45 day mark. I dont believe it is limited only to a small number of listings in a small number of categories as you have suggested
shortsbrandy. The only payment options that can be listed on a listing are ping, afterpay or cash. That does not mean a trader cannot pay to a bank account. Since TMs changes, I have noticed a heap of traders now selecting cash and then paying to a bank account. This is clearly a preference for many buyers and they feel more comfortable with not using ping
A heads up to all traders who are top sellers. If an item is paid with ping, then this issue will not involve you. However if your item is paid to your bank account, and you have to do a partial success refund ( likely if you are combining shipping and have some shipping refund to buyer). then while TM will give you the partial success fee refund to your account, they will then remove the whole top seller discount from you( this maybe the topseller discount for all the trades combined in that combined shipping transaction). Check your TM account and you will see it happen. I recently had a ...
After TMs medling with the site and changing more and more to the new site it becomes harder and harder to delete or amend feedback you have placed. TMs policys say you can amend or delete feedback once. But that functionality is being lost. Once in the new site, there is no option to change feedback, only in the old site. And in the oldsite this can only be done when the sale is still in your won/ sold file. Once its gone from those files, if you access the feedback , its only on new site, so no ability to amend feedback. It also used to be the situation that if you accessed the feedback b...