Essentially the buyer has not got what they purchased (ie an item in the condition it was purchased in) so they should rightfully have a full refund. While it was broken in transit, it may or may not be the couriers fault. It maybe that the type of goods sent are in the couriers banned items list for shipping ( therefore no basis for claim from courier). It also maybe that the courier may deem goods insufficiently packed ( so no basis for claim on courier). But maybe just poor handling by courier which they may pay out on. Either way, you need to claim with courier and tell buyer to keep br...

Leone. You have to remember different types of people have different ways of trying to get a deal which to them is normal. Some feel totally embarrassed to negotiate at all, others think offering 10% of asking price is a starting point. Sometimes its just the type of person they are, or the way they were bought up. Also different ethnicities operate in different ways. Often western culture works on only negotiating a small amount off an asking price, whereas often middle eastern and asian cultures negotiate by putting in stupidly low offers (that they know will not be accepted), but use it ...

In the past TM has indicated you can have more than 1 intrade account as long as the product lines are essentially different and TM give the nod to it. So you could have one business selling mobile phones on one account and gardening equipment on another, but not both selling mobile phones. I guess the situation is completely different though if one person has 2 or more separate  companies selling on TM. Of course they would need different accounts as they are essentially different entities legally so would also have different bank accounts and different GST numbers. In this situation it is...

I love the bit about the sellers responsibility to ensure gods are delivered in 7 days. While a seller can order the courier the moment goods are paid for, a/ when the courier actually picks up the goods is out of the sellers control, and b/ How long the courier actually takes to deliver is also totally out of their control. When 7 days is a good guide for goods to be recieved in, in most cases the seller has zero power to enforce it or control it

Lucy, can I  ask you a question? Why are MQL listing have no withdrawal fee but an auction does. It seems logical. You will have exactly the same reasons for withdrawing an MQL as an auction, BUT, one is penalised for with drawing, the other not . , that is really not fair

shortsbandy. Cash is still acceptable, so yes the payment instructions are needed. While TM only allow cash/ ping or afterpay as the payment options to be listed in the payment options on the listing, for many buyers and sellers, bank transfer is a preferred option and that info can be transmitted in the payment instructions. Also, pickup information is also contained in the payment instructions. However in the long distant past, the full payment instructions were sent to the buyer in the TM purchase notification email. Then TM decided to "hide" the payment instructions as much as possible,...

So what happens where there is no suburb at all that the business is related to. It could be a nationwide online business with no physical location at all

It is not the seller requesting the password, it is TM. You are paying TM, who then pass the payment on to the seller. TM ask you for your password to verify you are the legitimate person using the account  

This Character limit also applies in feedback. If you any reason you need to write a long feedback, it lets you do so and then when its posted, the feedback is reduced to what ever character limit TM impose. So you now have a feedback with a load of text missing, and the whole context of the feedback is meaningless as only part of the feedback is showing. Admittedly, its not often I write a super long feedback, but TM need to fix this so the writer can only insert the amount of characters in the feedback that will be eventually displayed on the feedback.

I have found integration with TM and PTP useless. PTP have vast amounts of catagories that are banned from integrating with TM. Most of the catagories are not banned or restricted(as per their banned and restricted product lists) at all, just regular items. So you have to then manually load the data for the parcel instead of going through integration, so the "banned" category still gets shipped but with more effort. I have bought this issue of all these "banned" categories many times, they agree there is no proper reason for it, but continue to leave the banned categories. Very poor follow ...