Kia ora Robert, sorry for the confusion. If you started listings on the 15th June you may have ben part of a success fee free promo that we ran that day. As part of that promo Ping and Afterpay were the only payment options available, and the reason you may have buyers paying by Ping for some listings. Ping fees are much less than the success fee would have been at 2.19%. To make things nice and smooth you can set your Ping account to pay out daily so that you don't have to manage adhoc payments when you sell something (it doesn't cost any extra and minimises the hassle). Any unsold listing...

Kia ora S, Ross and M, sorry, I don't have any update on when things are at with this specifically. The team are working hard on the changes to the site and getting features back up and running. You can read about the changes here and here.

Kia ora larry and Ross, Sorry about the trouble here - our tech team are aware of the issue and working hard to get things fixed up as soon as possible.

Kia ora everyone, I've had a look into this but don't have any updates for you at this stage, sorry. 

Kia ora flossy63, what was the auction number? I'll have a look.

Kia ora L and Howold, you can use 'Tell us what you think' to give us feedback on the changes to the site. We're always keen to hear from you. 

Kia ora shortsbandy, I see the team are helping you out with this. 

=Kia ora Howold, when building Fixed Price Offers on our new system we had to make a call around which features to include, and as most offers are sent to all watchers we didn't prioritise the ability to select certain members on the new system. Sending your offer to all watchers means you reach a wider group and increases the potential chance of a sale. If this is something you'd like the ability to do please share your feedback via the 'Tell us what you think' link at the bottom of our website.

Kia ora seattle3, sorry for the trouble - couriers are in hot demand at the moment and may be temporarily unavailable depending on the number of bookings they’re currently processing. If your chosen courier is unavailable when you try to make a booking, you can use a different courier or try again later.

Kia ora skytrain1, sorry to hear you've had trouble receiving our emails. We're upgrading our systems behind the scenes and as part of this upgrade, some of our emails will come from a different 'notifications@transactional.trademe.co.nz' email address. This could be a case of them going to your junk/spam/promotions folder or your email client thinking they're spam and deleting them right away. The best thing to do is add all our email addresses to your safe sender list. If you're still having trouble receiving these emails after doing this, please let me know.