I keep getting asked for my phone number on my listing for a general item.  I tried to search the policy around this and came up with answer that if there is a field for a phone number, you can enter it (i.e. cars). Anyway browsing around general items, I see a lot of phone numbers, email addresses & websites in the descriptions.  These are both private sellers and in trade sellers. Is it ok to include an email/website/phone number in the description?  Will the account be shut down? Am I supposed to report the listing?  Will it actually get taken down?  Will the seller know it is me that re...

So when a listing ends and we send a fixed price offer, the offer is withdrawn as soon as someone accepts it. BUT when you have more than one of the same item (i.e. the listing closes with quantity 5) does the same rule apply?  OR can the buyer enter a quantity on a fixed price offer? Can more than one person purchase on your offer? Or is it just same same - meaning the offer is withdrawn as soon as someone buys regardless of quantity?? On my side it says fixed price offered & I still have the option to withdraw the offer - even when someone has purchased. Thank you all for your little nugg...

I have 3 buyers who have overpaid, only by a dollar or two each.  What's the procedure here?  Am I supposed to put change in the package? Or contact each one to refund electronically? It might be because they're seasoned online shoppers & think my courier fee estimate is too low? Or that the product is worth more than I charged?  I have accidentally undercharged some (which is totally my problem, due to packaging size & shape) so do I just accept the extra & move on or is there a policy which says I should contact each person & go from there. None of them have emailed me to say why they pai...

Someone has won my auction & is now emailing me that they never pay more than $5-8 shipping and want it cheaper. They have zero completed trades so I guess they are comparing me (an individual) to a big box store like the warehouse. I have explained that this was calculated by size & weight via TradeMe.  They haven't confirmed their address so I can't give a more accurate price.  Also the item is over 700mm wide. I feel like this is really unfair behaviour since it was on the listing she was bidding on.  It's not like I surprised her after the auction closed. Is there anything I can do?  Ca...

So I have sent an item & updated tracking on my sold page.  Does the buyer automatically get an email saying that tracking has been added?  Or should I email the buyer directly? The courier was NOT booked through trademe. Thanks