Cancelling or changing a Book a Courier booking
Answered
Courier was booked on the 3rd June.
Contacted Aramex on the 6th June, because the courier hadn't collected, they said they sent the driver an urgent collection. 4 days later, still no collection.
How can I cancel a courier booking, I would rather take it to the PO than mess about like this.
And Trade Me should consider a different courier option.
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S Community SuperuserKia Ora Tom,
The page you want to refer to is in the Link below which also has the Link within to contact TradeMe Staff direct for the refund once you've cancelled the booking - Cheers.
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I am having the same problem. Two parcels not been picked up Aramex and they are not responding to my emails.
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S Community Superuser
Kia Ora Ming,
You contact Aramex NZ via their 0800 number found in the Link in my comment above & as below for you - Cheers.
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I have called them everyday for over a week. No progress. How do I get my money back?
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S Community Superuser
Sorry to hear that Ming,
The Link I posted takes you to the page which has the TradeMe Staff Chat icon to select at the bottom right of the page in blue.
Enter in the Chat bot which comes up once the Chat icon is selected - person - and you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff.
The Live Chat manned hours weekdays are 9:30:am - 5:00pm and weekends 9:30am - 4:pmIt is Afterhours now - Tomorrow being Saturday 22 June 2024 TradeMe Staff will be available from 9:30am- Cheers.0 -
Tell whoever you sold the object to that you are having courier problems – helps not get bad feedback.
Cancel the courier – email Aramex and cancel the booking citing their non-pick up. support@aramexnz.zendesk.com
Then open the get in touch with Trade me link above and contact Trade Me. They refunded the courier charge from Aramex really promptly.
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