Managing Book a courier
If you're having issues with your courier booking – we can help.
How to view, manage, and cancel courier bookings.
View and manage bookings
Book a courier isn't available for all listings
If it's not available, manually add shipping prices when you create the listing. You can still check prices and ship the items with Book a courier using the ‘Something else I want to send’ option.
Learn more about why this feature isn't available and how we're upgrading some of our systems.
Select Manage bookings from My Trade Me.
To view and manage your bookings, head to trademe.co.nz in your browser.
To view and manage your bookings, head to trademe.co.nz in your browser.
Cancelling or changing a booking
Cancelling
-
Contact the courier directly to cancel the booking:
– Aramex – 0800 327 8929
– NZ Post – 0800 501 501
- Chat with us, or get in touch below.
- We'll refund your booking fee.
Editing a booking
Confirmed bookings can't be edited. To change a booking – cancel it, then create a new booking.
Pick-up issues
- The majority of bookings are collected on the preferred date – but delays are possible to form time to time.
- The pick-up date selected can't be guaranteed – but our courier partners will always do their best to meet it.
If your parcel hasn't been collected – get in touch with the courier.
If you need to re-book – get in touch with us.
Parcel delays
If your parcel is late, go to the courier company's website to track it or find out about regional delays.
Pricing
During the listing process, you can generate estimates. The final price is based on:
- Delivery address.
- Package type.
- Package size and weight.
As these details aren’t known when the original estimate is generated, you may need to reach out to the buyer to have them pay the difference.
link