Managing Book a courier

If you're having problems with a current booking– we can help.

View and manage bookings

Head to 'My Trade Me' and select 'Manage bookings'.

To view and manage your bookings, head to in your browser.

To view and manage your bookings, head to in your browser.

Cancelling or changing a booking

1. Contact the courier directly to cancel the booking:
Aramex – 0800 327 8929
NZ Post – 0800 501 501

2. Get in touch with us via live chat, or leave us a message.

3. We'll refund your booking fee.

Issues confirming an address

Addresses need to match the format on the NZ Postcode & Address Finder before the courier company will accept the booking. 

There are also some rural addresses where couriers can’t pick up, but the vast majority of New Zealand is covered.


During the listing process, you can generate estimates. When it comes to booking, the final price is based on: 

  • the buyer’s delivery address,
  • the package size,
  • the package weight.

As these details aren’t known when the original estimate is generated, you may need to reach out to the buyer to have them pay the difference.


If you're having issues with Book a courier – we can help.


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