Signing in required every time I use app

February 03, 2024 09:23 Edited February 03, 2024 09:24

Every time I go into the TM app, I have to sign in and then enter my password again giving permission for TM to access listings etc. It's the only app I use that doesn't keep me signed in and it doesn't give the Remember Me option that I get on my PC. Am I missing something?

6 comments

S Community Superuser
February 03, 2024 19:38 Edited February 03, 2024 19:41
Kia Ora Jackie,

A couple of troubleshooting steps for you...
1. Check you are on the latest up to date App version - these change frequently so it always pays to check.
2. Try clearing your device cookies & cache then reconnect with a fresh start.
3. Try deleting the App and reinstalling it.
I've not heard of anyone experiencing Trouble with this However another Member may have valuable information for you - Cheers.
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jason
March 16, 2024 23:32

Yes you are not the only one and it's happening to me too.

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Jackie
March 16, 2024 23:44

I tried doing what TM suggested and had already uninstalled and downloaded again, but no different. It's also the slowest app I've come across and uploading photos is ridiculous - yet marketplace is instant!

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S Community Superuser
March 17, 2024 02:34

Kia Ora All,

Jackie, - Thanks for coming back after trialing the Troubleshooting steps & sorry to read they haven't helped and no other Member has been able to provide assistance.

This being the case you are best to contact TradeMe Staff through their "Live Chat" Facility to report this - they may not yet be aware of all the issues you're experiencing and you'll be able to let them know you have performed the Troubleshooting steps already.

In the meantime if you access the Desktop site by entering TradeMe in your Device Browser to upload your photo's until this is fixed on the App it should be alot faster process for you - I can confirm I've been uploading photo's through the Desktop - MS Edge InPrivate Browser and have had no issues.

The Live Chat manned hours weekdays are 9:30:am - 5:00pm and weekends 9:30am - 4:pm

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Lynn
June 30, 2024 02:17

I am also having the same problem, and i hv tried all the steps above.

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Michelle Trade Me staff - Community team
June 30, 2024 20:26

Kia ora Lynn, sorry to hear you're having trouble logging into the app. Can you hop on to live chat and someone can have a look into it for you

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