Auction closed with me winning then it carried on and someone else won it.

Wow! Still happening? Oh well, at least the gaslighting response seems to have ceased...

oh_hunnihunni Indeed it still is happening.

Gaslighting response has not ceased also. Just received a response from the support team, completely ignoring my input and suggesting that I did not refresh the page and that someone else won the auction because they bid in auto-extended time after my bid.

Trademe, you really really could have done better. I have reported the issue not to vent my frustration, but for you to tackle the issue which is obviously still present.

This still happens now. The auction ended with the timer reaching zero seconds with me leading the bidding and the timer changed to say "Closing". I had refreshed the page constantly to ensure I led the auction and wasn't outbid. When I went to pay, I found it showing up in the Lost folder instead of the Won folder, where it showed another bid of $5 had been placed. I have a screenshot of the finished auction with my leading bid. Trademe support are blaming me for not refreshing the page and have told me many times that I should frequently refresh the page in the final moments of an auction. I did tell them I was constantly refreshing the page, but they either don't believe it or have no other answer so I am expecting this error to continue. 

If you have a photo showing you are leading the bid and its "closing", i would've thought that would be good enough evidence for trademe to see the problem. I mean there's no longer any point refreshing as once an auction is closing, noone else can bid on it

Left side shows all I saw after many refreshes during and after the auction ended. Right side is what showed an hour or so later on.

This infuriates me. We had a bid, it said closing then next minute someone else had won it. How does that happen? and really should that be allowed. Needs some investigation I reckon.

And, not only that, usually the timer reverts back to two minutes again with a late bid (especially those who bid with 1 sec left) but when this "closing" and then losing to a higher bid, doesn't happen.

Must be some strange loophole.

TRADE ME - investigate, fix it and advise the community.

There is a "Lost" folder?

They have said that they are looking into it. But from what they said to me, they are looking at something else which is not the actual problem. When I try to give more details to clarify the problem they try to end the discussion and inform me I simply need to refresh the page more. 

How best to contact them? I'll try too.