Item paid for but not the postage
Answered
A somewhat frustrating situation which I don't expect to be solved here, but I felt I needed to air it anyway.
On March 22, I sold a small lot of of stamps for $2 (with postage of $2). A few days later, there was a payment from the buyer of $2 in my bank account, so only the stamps, not the postage. My initial assumption was that he intended to bid on some more lots to take advantage of combined postage, but no other bids eventuated.
So in the following week, I sent a polite email explaining he needed to pay another $2. No reply, no payment. So at the weekend, I sent another message, and again nothing. I checked his TM profile, and he has been active on the site as recently as yesterday, so clearly there is no issue preventing him from contacting me. He has almost 5000 positive feedbacks.
So I am left wondering what to do. I realise that $2 is nothing in the scheme of things, and I suspect that if another week goes by without anything happening, I will probably post them to him, with a covering note asking him to pay for the postage. I certainly don't want to cancel the sale, because then I would have the problem of trying to refund him.
Any thoughts appreciated.
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S Community SuperuserEditedKia Ora David,
Your best bet here is to place Feedback stating you have emailed several times with no response, please check your spam/junk folder in case my emails have gone there, - I am still awaiting postage fee before I can send your items - if I don't hear from you by (date) I will have to refund you and relist the items.
If you don't hear in 2-3days initiate your success fee returned claim which also see's an email sent to your Buyer from TradeMe. - If no joy you will have to refund & relist.
Unfortunately some people use more than 1 email account & it is possible the TM account is on separate email address to their daily / work email address.
All the Best - Cheers.
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Thanks S. My concern about cancelling the sale is then I'm stuck trying to refund the buyer, potentially having no more success in having him get in contact. But the Feedback idea is a good one.
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S Community Superuser
Cheers David,
I did note the reluctance to cancel the Trade however you only have limited days to claim your success fee and initiate that email from TM also from when the listings closed - hopefully the feedback works - Cheers 😊
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Callum Community SuperuserYes the feedback is the standard way. You can also ask questions on their auctions if they happen to have some running.
You can sometimes initiate a refund without any buyer interaction depending on your bank. Kiwibank for example always includes the depositors bank account number. This shows up at your end on your online banking record.
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flossy63 Community SuperuserIf you need to refund the buyer because they are un contactable,ring your bank, explain that you have money in your account & needs to be sent it back to account it came from,they can organize to send money back to account it came from, or set it up for you to transfer it back, via pay someone on your list, (I don't know if all banks will do this, but mine will),you then have proof if needed,(bank screen shot) for Trade Me that money was refunded, along with unanswered E-mails,if it is starting to drag on way past the 7 days as in Trade Me's code of Conduct, just cancel the trade and move on & also blacklist the buyer so they cannot buy from you again,Place feedback, explaining no shipping paid, no response to E-Mails and money paid has been refunded to their account,Do not send at your expense, some buyers will play on this hoping sellers will just send,I have been in same boat for low value trade, no shipping ever paid,0
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