S  If it was a ping refund, both parties Buyer & Seller would receive an E-Mail notification that the ping refund has been made, obviously buyer has still not received this notification, which means the refund has not been processed, 

harley-c You need to get photos of the damage, it is possible the buyer has tried to style it and caused damage themselves?, Even better ask for it to be returned for Inspection and refund, If they refuse to return it for inspection and refund & will not provide photos, sign they are trying to scam, as who in their right mind would refuse to return a damaged item to get their money back?"  It will then go in your favour as you have tried to resolve, Do not edit your feedback until an outcome, as you can only edit once, you have indefinite time to edit it outside the 45 days, so can then lea...

Is the Property crossed leased?, as that will & can cause an issue, as the first address is the one often pulled up first, so if there is a 17 and an 17a, #17 will always be pulled up first, had same issue years ago with Auckland Council, they had to make changes in system, as both addresses on system, but 1st one always came up?, as at the time when they changed where you had to book your in organics, only got 1st number, 

silkbutterfly     Yes, it is the new Buyers that cause most problems, un authenticated/New accounts to are often time wasters, Blacklisted members who create new accounts to circumnavigate Blacklist, as using same credit cards to authenticate can link accounts so do not authenticate, as do underage people / teenagers, yes for low cost items, they are sometimes problematic, few years back I had new buyers that were 100% scammers, buy Now on one $1 reserve and want to drive a 3 hour round trip from location to pick up a .50c or $1 plastic block, no communication at all from them, I contacted...

Yes, I only ever see it on Trade Me, 

That was a problem I had a few years ago, buyers selecting $0.00 Combining thinking it was free shipping, as showed as free in E-Mails etc.so had to add seller to confirm cost, to confirm it was not going to be free, it helped, no excuses after that, Yes, there are triers out there, even though shipping was shown on auctions for different regions, they were selecting just combining, as shows as free shipping on won auctions and E-Mails, instead of combining, as I do not have free shipping,

861ducky It should be at bottom of shipping options

  jacma If you use a computer or device just use 2 different browsers, one for each account, and no need to log in or out, always logged in on both accounts on my computers, even on my phone use 2 different browsers, 

Callum This bigger picture of hiding bidding history, it will allow shill bidders to run rife, as no history to leave trails on members sales etc. via their sold feedback, as where we use to pick up suspicious activity, especially new accounts, bidding on just anything of a members listings etc.?, and unless we can see them to report them with our suspicions they will not get picked up,  They need us to see bidding history and closing price so we can see current market values too,  some of these new changes have not been thought through well, and they have not looked outside the box to see ...

Yes, I get it too, I am on Fire fox,