Request to resolve shipping fee issue

Kia Ora nzjee,

Have you checked your Bank account for the card you used to make the purchases from? 

The refund is returned to your Bank account of the used payment card, not your Ping account. As it's now the long weekend for Labour day you may not hear back from staff till mid-late next week therefore send your Seller a reminder email or place a temporary feedback reminder, leave a message for staff through the chatbot, blue speech icon bottom right of your screen, if the payment isn't in your Bank account. 

This is the Public community forum you're in, as such identifying other members is not allowed, you will have to edit your Post to remove that detail.

All the Best.

I am well aware an email is usually sent out however there is a spate of emails not being received by members, going into spam folders and being blocked by spam at TradeMe's end - the guaranteed way is to check bank accounts. The system and email is not a reliable source. Some Members also expect the funds to turn up in their Ping account. - I've advised the OP correctly in sending their seller a reminder to process the refund and how to get assistance from staff if a refund isn't received.

Kia ora nzjee, if you haven't heard from the seller and haven't received a refund, contact the team using the blue speech bubble to the bottom right of the page, someone will look into it.

Hi I have confirmed the refund amount for today.

Thank you for your help.