Compulsory Site Login Authentication Error Fault

Yeah I often get a similar error on firefox when I switch between my accounts. "We have encountered an error and can't log you in" or similar. 

But then it logs you in anyway when you back out or re-enter your email address and password. Shrug

I think it's safe, and the code is accepted. It's just the error reporting that is screwy.  So while it feels like you have been logged in without providing the code, you actually have given the code and it's been accepted. 

Maybe a wait time error of some kind. The error pops immediately before the website has had time to process that the code has been inputted and is valid. 

Thanks Callum,

My concern with the weekend looming there's potential for Members to be completely locked out if the system lags in responding to potentially Not responding! - Similar to the delay lag in the Chatbot I encountered yesterday. - Resources need to be allocated across the site to ensure smooth operation across login & Chat assistance for Help before it escalates. - Cheers.😊 

Kia ora S and Callum, that does sound a bit funky, I'll pass it on to the team to look into.

13 October 2026