contacting trademe
need to challenge feedback - buyer left a red face by mistake. Buyer not answering emails about it. Now i can't find anyone to help, and i can't find a link to the feedback dispute form that works.
Anyone have any tips or links to help me sort this please?
So frustrating - I am top seller and prof trader, my fees are thousands per year, so this is very much a waste of my time trying to sort it. Come on Trademe, look after your professional and business seller clients!!!
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S Community SuperuserKia Ora archival,
Check your spam/junk email folder incase one from your Buyer has gone there,
Feedback isn't be edited unless the request comes direct from the member who placed it or it's in breach of policy, I'm not sure what support the company may provide here though have you tried the link through to the dispute form at the very bottom of the help file below...
Dispute feedback – Help - Trade Me
Contacting staff through the chatbot may be a more resourceful option, open the blue speech icon bottom right of your screen, follow the prompts or type leave a message in a new conversation window. - All the Best.
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Callum Community SuperuserYes, I've had mixed success in these cases. Usually Trade Me will just say "Not a breach, we can't do anything." But they will email the other person with instructions how to change it if they wish to do so.
The first point of contact is the Dispute Feedback form. The link S gave should work.
Otherwise you might need to just wait it out a while. I know it's frustrating but not everyone is hasty with getting to answering and actioning emails. Hopefully the feedback you left for the buyer can also help spur them into action.
I'm sure you checked already but did the buyer leave a phone number on their delivery address? Many do these days.
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