non paying buyers
Answered
Hi all, i see that the sellers are now don't have a leg to stand on when buyers chose not to pay for your items that they buy. I sold a couple of items & the listing fee was $19 for each but both times buyers chose not to go through with the sale. one hit the buynow & one was an auction so they knew what they were buying. no refund on the listing fee.
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S Community SuperuserKia Ora dannyh1,
Sorry to read you've been left in Limbo with both those sales,
Has it been over 7 days since the Listings closed? - The company allow 2 days for contact though 7 days for payment.
Once you've surpassed those 2 days of No contact you can file a report for assistance from TradeMe in reaching out to your Buyer to remind them of their obligation to complete the Trade.
Are you able to relist?
TradeMe should be able to help you with any Listing fees so you only pay once for the Listing, and it's also worth reporting the Members, the company note the accounts & monitor trading behaviour coming forward. - Cheers.
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AJ Community SuperuserDon't forget to also put those "buyers" on your blacklist so they cant do this again.
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Dannyh
Did either buyer contact you?
See all the posts in here where emails are going into junk mail and we are all having this problem.
It's likely Software and Telecommunications network failures, a little like Beta testing of MS 2 in 1987 and sharemarket crash the same week - a serious failure of service by those selling junk systems that don't function for a wide number of reasons.
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Ive the same issue, a repeated pattern from the buyer and trade me do nothing. Nothing on the app that allows me to report or dispute. Ill probably not use trade me to trade any longer as its not fair to traders.
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S Community Superuser
Kia Ora harvey97,
Sorry to read of your experience with that trade,
Did your Buyer select to pay by Ping, Afterpay or Cash?TradeMe allow 2-3 days for the Buyer to make contact and 7 days in which to complete the trade with payment.Placing a feedback after day 3 of no communication often gains a response.If you haven't heard from the Buyer or received payment by the end of day 7, when you Cancel the trade to recover your Ping or Afterpay fees you let TradeMe know what happened with the Buyer, enabling staff to note their account accordingly and take any further appropriate action.If cash was selected you can report the Buyer through the chatbot - blue speech icon Bottom Right of screen or select 'Contact us' at the bottom of most site pages.Email your Buyer advising you've cancelled the trade - Place feedback and you can add the Buyer to your Blacklist preventing further bids, purchases or from using the Q&A section on your listings.0
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