Buyer is disputing sale

February 23, 2026 04:55

I have now received 2 auto generated emails from trademe regarding a recent listing where the buyer has told trademe its not fit for purpose. Im sick of dealing with the bot chat on here and also sending information through the contact forms on the website as im getting nowhere fast. Why can't trademe staff email me from a proper address that I can actually reply to?? How hard is this in 2026!

I have a right to state my side of the case without being told "to contact the buyer" as if TM had listened to the first explanation I had written them they would have realized that I have already done everything I can to help the buyer but unfortunately the buyer continues to ignore everything I had suggested to them (before AND after TM have sent me these messages).

I would be grateful if an actual staff member sees this and contacts me directly from an email address I can reply to so I can carry on with my life instead of dealing with unnecessary hurdles.

3 comments

Callum Community Superuser
February 23, 2026 06:16

I know it can be difficult, but just sit back and relax. The first couple of steps are automated. You don't really need to do anything yet. You will get your chance to put your side of the story forward when Trade Me contacts you directly (A human)

In the meantime you can of course keep up communication with your buyer, or contact them to ask for more details on the issue. But it sounds like you are already onto that.

I made up a flow chart a couple of years ago that explains how the Dispute system works. There could be some changes now, but you can get the general idea

https://help.trademe.co.nz/hc/en-us/community/posts/6788974224527-Seller-slowing-the-Ping-refund-

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chelseabird
February 23, 2026 06:34

Thanks Callum. I just want to be heard quite frankly. The emails I have shared with the buyer gave me enough information to form the opinion that A: He did not read the description etc on the auction and B: He is quite lost as to what to do with it. This unit left my hands working perfectly and was packed more than sufficiently.

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S Community Superuser
February 23, 2026 08:32

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