Buyer is disputing sale
I have now received 2 auto generated emails from trademe regarding a recent listing where the buyer has told trademe its not fit for purpose. Im sick of dealing with the bot chat on here and also sending information through the contact forms on the website as im getting nowhere fast. Why can't trademe staff email me from a proper address that I can actually reply to?? How hard is this in 2026!
I have a right to state my side of the case without being told "to contact the buyer" as if TM had listened to the first explanation I had written them they would have realized that I have already done everything I can to help the buyer but unfortunately the buyer continues to ignore everything I had suggested to them (before AND after TM have sent me these messages).
I would be grateful if an actual staff member sees this and contacts me directly from an email address I can reply to so I can carry on with my life instead of dealing with unnecessary hurdles.
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Callum Community SuperuserI know it can be difficult, but just sit back and relax. The first couple of steps are automated. You don't really need to do anything yet. You will get your chance to put your side of the story forward when Trade Me contacts you directly (A human)
In the meantime you can of course keep up communication with your buyer, or contact them to ask for more details on the issue. But it sounds like you are already onto that.
I made up a flow chart a couple of years ago that explains how the Dispute system works. There could be some changes now, but you can get the general idea
https://help.trademe.co.nz/hc/en-us/community/posts/6788974224527-Seller-slowing-the-Ping-refund-
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Thanks Callum. I just want to be heard quite frankly. The emails I have shared with the buyer gave me enough information to form the opinion that A: He did not read the description etc on the auction and B: He is quite lost as to what to do with it. This unit left my hands working perfectly and was packed more than sufficiently.
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S Community SuperuserKia Ora chelseabird,
You need to file your own dispute to email chat with the Disputes team, TradeMe don't necessarily contact Sellers back if the case reads clear cut from the Buyer's report filed. - To start your own dispute select the blue speech bubble Bottom Right of your screen > select 'Trade dispute' from the Text suggestions and follow the Text suggestion prompts all the way through to 'Leave a message with the team' - Have the Trade dispute number you've been emailed with or the Listing number handy to enter when you're asked for it and attach screenshot files of all of your communication with your Buyer so a staff member can collate all information, request to chat with the Disputes team also, once they have reviewed all information they will be in touch via email. - You will receive a transcript of your report which you can add to or make an enquiry through at any stage, it will also appear in 'My Requests' at the Top Right of Community & Help pages with a status at the end of the subject line so you know where it's at - you can select the subject line to pull your report up and you can add further info' or make an enquiry directly through there also. - It may take time to hear back but you will receive a response. - In the meantime if you can continue to guide your Buyer in use of the item you can add all forward correspondence to your dispute report showing further efforts being made. - All the Best.
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S Community Superuser
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