Feedback, is there a cut off point?

January 23, 2023 19:24

Years ago I believe TM had a limit on how low feedback could go before you were banned from using TM. I recently sold something to someone with the feedback of 53.8% positive. I mean this is disgraceful. Surely, surely, surely, once you hit say 80% or something, you’ve proven yourself to not be a responsible TM participant. As expected, this person didn’t contact me. It makes me wonder what goes on in the head of buyers like this. They hit bid or buy now and then what, just never give it another thought? It’s more than annoying that you need to give them due process to complete the trade, when all indicators are they won’t. Why on earth doesn’t TM weed out these errant members. I wish I’d seen her bid beforehand and removed it. Does anyone know if such a rule still exists? Seems it doesn’t as she’s still active on TM. Can you bring it to the attention of TM? Will they do anything? Do they even care? I suppose it makes no difference to them. Although, it would save them the need to reimburse success fees etc.

5 comments

Gary-NZStocked Community Superuser
January 23, 2023 19:28

I don't remember their being an automatic feedback % rating that triggered Trademe to look and take action, but there used to be an auto thing once the member reached a rating of -2 overall, but that doesn't seem to be automatic anymore either as have seen plenty like that.

Best thing is to contact Trademe and alert them to anything that looks bad as they don't do that sort of thing themselves.

1
Callum Community Superuser
January 23, 2023 20:38

The cut 'n' paste reply I get from Trade Me when I report members with bad feedback usually mentions 95%. However obviously the percentage is hugely determined by the number of trades a member has. A couple of negatives on a trader with only a few traders will have a very low percentage.

******Thanks for taking the time to pass your concerns on, I'll be sure to take a look and follow up as needed.

We do expect a feedback rating of at least 95% positive as this allows for those few times that real life throws a spanner in the works, or for the odd slip up when a trader is new to the site.

So if things fall below 95%, we'll generally give someone a heads up about best practice trading. More often than not that does the trick, but we certainly do place account restrictions or close accounts where members are not contributing positively to the trading community. Thanks again for letting us know about this member, you can leave it with me to follow up on our end.

Cheers,

Customer Experience***********

0
Hamish Trade Me staff - Community team
January 23, 2023 22:01

Hi everyone, we do review complaints about members' feedback, and take action on accounts with repeated poor behaviour. If you notice a member you feel should be looked into, let our Customer Experience team know

1
SJ
January 24, 2023 01:34 Edited January 24, 2023 02:02

Hi Sonia try using BidBud to manage your Trade Me listings it has a feature called Auction monitoring where it will inform you if anyone with negative feedback bids on your auctions (does not work for buy now listings) and you can set it up to remove those bidders automatically for you and blacklist them so you don't have to deal with them refer https://www.bidbud.co.nz/about

0
Sonia
January 25, 2023 02:05

Thanks SJ that’s helpful. I have used Bidbud in the past but didn’t know that was an option. I contacted trademe support and they were great actually. Well immediate response, back and forth. They said they will look into the member. So That’s all I can do. I’m now waiting for the obligatory “retaliatory feedback”. Now that I’ve left her negative feedback, she’s got 50% positive. What a horror show. You’d think she would be too embarrassed to participate in auctions anymore. Haha although that’s naive. TM certainly highlights how some people have zero respect for anyone and absolutely no conscience.

0

Please sign in to leave a comment.

Community