Live Chat Transfer to Staff Line via - Talk to person - is Broken. - Bot Offline.
Chat commenced 1:34pm 30 October 2025
Message appeared <quote> An agent will join you in 2 - 4 minutes <unquote> - This same message remained 23 minutes later at 1:57pm - as below...
I received an email of the Transcript - unanswered and unaddressed by a staff member - The message changed approx. 2:17pm, 43 minutes of waiting, to <quote> An agent will be with you shortly - You're up next <unquote>
I received an updated transcript However No correspondence from a staff member & my initial query still unanswered & unaddressed - At 2:44pm I was still waiting for a staff member to respond - 1hour & 10 minutes After starting the Chat.
At this point I bailed out.
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MichelleTrade Me staff - Community team
Kia ora S, thanks for getting in touch and letting us know, it's been passed on to the team.
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S Community SuperuserEdited
Example: This Chat was entered into at 8:26am on the 31st October 2025
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S Community Superuser
20 November 2025.
The Chat Bot windows are still appearing with the Green bar 'Your now online' & the Black bar "Offline - you won't receive messages" as per my alternate Post which is now archived.
I can report seeing Both the green & the black bars flicker in the window at the Same time also although I've not been able to capture a screenshot of this, as yet, as it happens.
Examples:
I sent a request through to the Team at 10:19am Thursday 20 November 2025 - it remains unanswered.
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S Community Superuser
This was captured at 11:59pm 20 November 2025
I am still unanswered by a staff member.
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S Community Superuser
5 December 2025 - 10:10pm ish
The Black Offline message & the Green Online message Both appeared in a Chat Bot window - the window also displayed No Date or Time?
Example:
This followed refreshing a separate Post window which displayed the 500 Internal Server Error - Refreshing the page did not bring the Post page back - it returned the same 500 Error message - Page had to be closed and a New Post page entered
Example:
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