Anyone else having trouble logging into the iOS app?

Hello Kerry. Just tried logging out and back in. All OK here. 

I'm running Trade ME version 226.1(22634). Phone iOS 18.5

Do you have face ID activated? Can you try with that off?

Do you have a very old phone or software on your phone? Older iphones or iOS are not supported.

Can you try with another Apple device?

Kia ora Callum,
Thanks for your assistance and suggestions.

I have a 14 and running iOS 18.5 but the Trade ME version is 228.0

I don’t have Face ID activated for Trade Me.
But turned it off generally anyway and tried to log in to the app but that didn’t make a difference.

I’ve just tried on my iPad running iPadOS 18.5 Trade Me version 228.0 and that is working fine.
Also just tried on an old iPhone 8 running 16.7.11 with an older version of Trade ME (unsure what version? but not the latest update) and that also allows me to log in.

Is there a way to go back to a previous version of TradeME on my phone?
Open to any of your thoughts and ideas.

Thanks again!

No "official" way to roll back an App in iOS. There is a work-around you can try. Check your back-ups to see if it has the old version rather than the new. Then you delete the current one and restore the backed up one. Don't forget to turn off automatic updates if you have that enabled, or it will update to the new one again. 

Thanks Callum.
I appreciate your help.
Hopefully Trade Me will escalate and we’ll be able to get to the bottom of it :)

Yeah. I can't log in to TradeMe or TradeMe Property on my iPad or iPhone. I can log in on the website. When I try to log into using iPad or iPhone it just says "Whoops, that didn't work. Please try again.". I tried all the steps above.

Sorry to hear you’re also having issues Alan.

Are you able to log in to the website on a browser?
Are your iPad and iPhone both ‘running’ the latest app versions?
Have you reported it via the contact form?

No change for me.
Trade Me don’t seem even remotely interested.
The response to my request to escalate to senior engineering team was denied as far as I can tell.
They insist it’s an issue with my phone (despite not asking me for any further information) and recommended I get someone to help me with my phone ‘in person’.
And I see they’ve ‘closed’ my request. 

I hope you have better luck.

Hi Kerry. I was able to log in on the website, yes.

I resolved my issue on iPad and iPhone, by going to the password app in IOS and deleting all TradeMe entries. It's working as normal now.

Even though I was handing typing my username and password. The IOS password app was mucking in and stuffing everything (it seems).

Thanks for coming back with that Alan. Will be useful advice for others affected by this down the road. 

Thanks for the update Alan.
I’m pleased you’re all sorted :)
Unfortunately, doing this didn’t change anything for me.

Can you please confirm which versions of the app your devices are running?

Kia ora Kerry, sorry to hear this isn't resolved, can you check your date and time settings are set to automatic and let me know if it makes any difference. 

Kia ora Michelle,
Thank you for getting in touch!

Time zone settings were set to manual.
I changed it to automatic, downloaded TM version 229.0 and was able to login!

Since then, I’ve changed my time zone setting back to manual, reinstalled the app again and have still been able to login.
And also use password management to login.

Thank you!

Fantastic! That's great news Kerry!! Happy we got to the bottom of it for you, thanks for letting me know!