Ping payment
Answered
Cant complete a puchase due to ping not reconizing BNZ Bank account
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S Community SuperuserKia Ora Kevin,
Try clearing your cookies & cache, incase there's a redundant cookie there.Are you using the Desktop site or one of the Apps?Ensure you're running the latest up to date Browser/App version.If you are using one of the Apps uninstall then reinstall the App.Let us know how you get on - Cheers.0 -
Well that didnt work, sorry.
The message comming up on the payment area is
"Fund sourse : Ping account is not eligible to use bank account as fund source"
Im not sure what this means and is there a way to do it i dont know about. Thanks
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S Community Superuser
Thanks Kevin,
Is your payment card already pre-loaded on your Ping account? - this can be deleted after your purchase if you don't want it kept on the system.
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I did that this morning.
Ive used it once before with sucess
Im using a PC
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S Community Superuser
Cheers Kevin,
You may need to top up your TradeMe account which you can do using Ping or your debit / credit card. Trade Me account – Help - Trade Me
If this doesn't overcome the problem you will want to contact TradeMe staff directly on the Live Chat system to look into what's happening. - To bypass the Bot type Talk to person in the chat window below the Bot text suggestions to go through to the staff line.
Reference: Contact our Support Experience team – Help - Trade Me
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MichelleTrade Me staff - Community team
Kia ora Kevin, sorry you're having trouble using your bank account to pay with Ping. I've passed this on to the team to help you out.
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