[Archive]Success fee refunds
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I am trying to help my father get a success fee refund as the buyer didn’t follow through with the purchase. The item number starts with KP- so as per instructions we tried the bot who ultimately just said fill in the form - we couldn’t find it hence using the bot.
When we try the contact us we get error 409.
How else can we contact trademe.
Feels worse than trying to get hold of Spark!
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S Community SuperuserEditedKia Ora Christine,
Sorry to hear that Trade fell through for your father,
Yes! the Success Fee refund is being worked on in the New System for these KP- Reference numbers. - Hopefully its not too far off. - Meantime you can either contact a TradeMe staff member direct for an instant refund of the Success Fees or select the 'Contact us' at the bottom of the following Help file to complete the form for the KP- number success fee refunds - Apply for a success fee refund – Help - Trade Me
To contact TradeMe staff through "Live Chat" for assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened in a New conversation - Talk to person - and you are taken to entering a few details before arriving at the window to Chat with a Real Person/Staff.The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm- Cheers.0 -
flossy63 Community SuperuserMorning Christine
This is the link to apply for a success fee refund for the KP numbers
Hope your issue can be resolved, it is also a good idea to book mark these links so easily found if needed again,
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