Dispute matter

March 14, 2025 01:41

Hi I’m new to the community so hoping someone can help. I returned the original plus replacement of a document scanner because they were both faulty. I was expending a refund. Instead I was blacklisted and the seller won’t respond to my emails. I can’t understand why as they have good feedback, I was polite and complied with all of their instructions . So I filed a dispute and have to wait 6 days. I’m actually wondering what else I could’ve done and whether anyone else has had this experience?

2 comments

S Community Superuser
March 14, 2025 02:33

Kia Ora Rosina,

Welcome to the Community😊

Sorry to read of that experience you've had,

No one but the Member themselves will be able to answer why they may have Blacklisted you. - TradeMe don't ask for or require this information & some of the reasons can be quite absurd at times - it pays not to dwell on that & just move on.

Have a look at your payment instructions from your Seller & in their Profile for a phone number incase it is given so you can give them a call.

Have you placed Feedback yet? - This can let them know you've emailed regarding the 2 faulty items sent & can they please make contact with you. - Be careful just to state the facts & No defamatory information.

Is your Seller 'In Trade'? - Is it possible this is a registered business company? If you think they may be you can look them up online on the NZ Companies Register to possibly obtain contact telephone number(s) and physical address, giving you another way of contact.

It's good you have filed your Dispute Resolution for TradeMe's assistance & Hopefully you'll receive your refund asap enabling you to repurchase a document scanner.

All the Best! - Cheers.

0
AJ Community Superuser
March 14, 2025 18:56

Sounds like you've acted very reasonably - unfortunately some traders can be fickle with others for their random reasons.

Good luck with getting your refund

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