Accidental payment to Trade Me
Answered-
Callum Community Superuser
Morena Ngahuia. This is the link you need.
https://help.trademe.co.nz/hc/en-us/articles/360007264531-Accidental-payments
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Kia Ora Callum yes I ve had reply a couple of times, so I request refund but no one contacts me back and if they do it’s just to send back this same message.
I’ve tried to click on manage ping but it’s not in ping it’s in trademe0 -
Callum Community Superuser
Yes, it's not something you can do yourself. At that link I've sent if you scroll to the bottom and hit Contact Us. Then a form opens up which you fill in with your bank details you want the refund paid into. Can you confirm you have done all that?
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Yes I’ve done it twice last week an got no reply
I’ve just done it again 😊0 -
S Community Superuser
Kia Ora Ngahuia,
Sorry to read you're going around in circles there with the process,
To contact TradeMe staff through "Live Chat" for direct assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened in a New conversation - Talk to person - and you are taken to entering a few details before arriving at the window to Chat with a Real Person/Staff.The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm- Cheers.0 -
Hi, I was wanting to top up my Ping acc, but instead have paid the money into Trade Me acc, is it possible to transfer $40 to my Ping acc from my Trade Me Account? Barrie (521507)
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Callum Community SuperuserEdited
Hello Barrie. No, not yourself. Follow these instructions
https://help.trademe.co.nz/hc/en-us/articles/360007264531-Accidental-payments
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I paid Trade Me $110 for Morocco coffee but they can't supply it, so I would like that amount returned to my account PLEASE.
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Callum Community Superuser
Hello Richard. This is just the community forum where members help each other out.
You need to arrange the refund directly with your seller. If they are non responsive you open a dispute for the item from your "Won" page here on Trade Me.
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