Can't find how to apply for a sales fee refund

Hello Kate. There are a number of ways to get to it. But yes, as you say it will look different depending how you are looking at Trade Me. Firstly and probably most importantly. How long ago did the auction close? If it was more than 45 days, the link won't be there. 

Kia Ora Kate,

In the interim you can use the form in the Link below to request your Success Fee - Cheers.

Submit a request – Help - Trade Me

Thanks Callum, the sale was fairly recent, about a week and a half ago.

Thanks S,
The info at Submit a request takes me to info about where to find the Success Fee Refund (gives example screenshot etc)...but in reality, the success fee refund form isn't there. It's just information, but I can't find a live link to the form anywhere. Frustrating! 

Sorry Kate,

The Link should have taken you to the following form...

Currently the system is undergoing an upgrade which has seen a few features like the Success Fee Refund temporarily missing for a few categories however this is one of the features TradeMe are aiming to have reinstated by year end...

In the interim if you aren't being taken to the correct form through the link provided you can contact a TradeMe staff member direct through "Live Chat" for assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened - person - and you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff. - Enter your Listing number in the window here enabling staff to pull it up readily.

Thanks S, much obliged!