Property Insights pointing at different address

October 27, 2024 20:46

I am advertising my property for sale privately and the automatic Trademe Property Insights information that appears below my advert is for my neighbours property not mine. This means it is showing a CV and estimated value of less than mine and making it look like I'm asking too high a price. I've told customer service team and they are supposed to be getting back to me but every day that passes is lost buyers. Can anyone please help?

Edited in line with Community guidelines

6 comments

Callum Community Superuser
October 28, 2024 07:08 Edited October 28, 2024 07:10

That's a bit strange. Not sure if you can do much until you get a response.

I see you've already noted the error in your description. You could add the correct link to your listing as well perhaps?

https://homes.co.nz/address/nelson/t-hunanui/29a-golf-rd/0NEaR

Has your contact been with Trade Me or directly with homes.co.nz? If it was one, try the other as well.

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Karen
October 30, 2024 01:50

Thanks Callum. Still no response or action from Trademe ;(

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S Community Superuser
October 30, 2024 02:24

Kia Ora Karen,

Sorry to read you're in Limbo there,

To contact TradeMe staff through "Live Chat" for assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened - person - and you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff. Enter your Listing number in the window here & the Link to your Home as Callum has above.

The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm

You can use the same path to leave an Afterhours message & staff will email you back However with a Live Chat session a staff member will be onto this there & then for you. - All the Best! - Cheers.

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Karen
October 30, 2024 02:51

Thanks yes i logged it with Kirsty on live chat 3 days ago. She understood the issue but was seeking advice how to solve it. No news since then. Ive just added a new comment to the live chat they emailed me. I feel it cant be hard to sort this out ....

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Callum Community Superuser
October 30, 2024 02:57

Have you tried contacting homes.co.nz directly?

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Karen
November 01, 2024 21:14

Thanks Callum, yes I've done that too now. No reply from them either.

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