How long do TM leave you hanging with a defamantory negative feedback?
The buyer didn't contact me first.
She just planted a nasty red feedback! I emailed her straight away when I saw it on Wednesday.
Saying why on earth didn't you contact me before posting defamatory feedback & asking for photos.
She hasn't replied!
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S Community SuperuserKia Ora Victoria,
Sorry to read of your experience with that feedback placed,
You have done right by emailing your Buyer first, as this was several days ago I would send another email asking them how their issue can be resolved for them and whether they would reconsider changing their feedback placed. Negotiation is a key factor where you both may be able to agree on a resolve.
Have you filed a Feedback Dispute form? - TradeMe investigate if the feedback is in line with policy ruling - if it is outside of this, which defamatory is, then feedback or partial feedback may be removed - if it is within the guidelines the feedback is likely to remain as they state this is an honest feedback of how the Buyer felt about the overall Trading experience. - You can find the feedback Policy & Dispute Form to file in the Link below - All the Best! - Cheers.
Disputing feedback from the buyer – Help - Trade Me
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