Disputing feedback from the buyer
Check out our tips to resolve feedback complaints with the seller. If you can't get things sorted, you can send us a feedback report.
We've got tips to help you and the seller resolve disagreements around feedback. If you're not able to get things sorted with them, you can send us a feedback dispute.
1. Check you’ve met your obligations
We expect sellers to:
- Describe items, and answer questions, fully and accurately.
- Give payment instructions in a reasonable timeframe.
- Get items shipped as soon as possible.
Check our Code of Conduct for what’s expected during a trade.
2. Contact the buyer
3. File a feedback report
If you can’t resolve things with the buyer directly, we may be able to help.
We recommend checking out our Feedback policy first, before reporting feedback. We won’t remove feedback if it’s in line with our policies.
When filing a report, attach relevant info – such as screenshots and proof of payment – to help your case.