Disputing feedback from the buyer

Check out our tips to resolve feedback complaints with the seller. If you can't get things sorted, you can send us a feedback report.

We've got tips to help you and the seller resolve disagreements around feedback. If you're not able to get things sorted with them, you can send us a feedback dispute.

Learn how to place, edit, or remove feedback:
I'm the buyer | I'm the seller

1. Check you’ve met your obligations

We expect sellers to:

  • Describe items, and answer questions, fully and accurately.
  • Give payment instructions in a reasonable timeframe.
  • Get items shipped as soon as possible.

Check our Code of Conduct for what’s expected during a trade.

2. Contact the buyer

Most problems are resolved by contacting the buyer. It’s also a good idea to check that your contact details are up to date.

3. File a feedback report

If you can’t resolve things with the buyer directly, we may be able to help.

We recommend checking out our Feedback policy first, before reporting feedback. We won’t remove feedback if it’s in line with our policies.

When filing a report, attach relevant info – such as screenshots and proof of payment – to help your case.


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