Disputing feedback from the buyer

If you think you've received unfair feedback, you can dispute it – we'll show you how.

Most issues are resolved with good communication. Here are some tips to help you get things sorted.

1. Check you’ve met your obligations

We expect sellers to:

  • Describe items, and answer questions, fully and accurately.
  • Give payment instructions in a reasonable timeframe.
  • Get items shipped as soon as possible.

See the
Code of Conduct for more info on what’s expected during a trade.

2. Contact the buyer

Most problems are resolved by contacting the buyer. It’s also a good idea to check that your contact details are up to date.

3. File a feedback report

If you can’t resolve things with the buyer directly, we may be able to help.

We recommend checking out our Feedback policy first, before reporting feedback. We won’t remove feedback if it’s in line with our policies.

When filing a report, attach relevant info – such as screenshots and proof of payment – to help your case.

File a report

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