I receive email from trust and safety requesting ID

September 13, 2024 05:23

Hi I replied back to email from Trade me with my passport and driver licence, my account is restricted, I get error saying you do not have access to this end point, i sent my id at 230 pm, no reply yet thank Xiyan

3 comments

S Community Superuser
September 13, 2024 07:14

Kia Ora Xiyan,

I believe the Team are working through an upsurge of ID verifications atmo' - they will get to your information in time, it's a matter of currently waiting, keep checking in to see if restrictions are lifted - if not within a couple of days you can contact TradeMe staff through "Live Chat" for assistance with progress though hopefully you are cleared by then. - Cheers.

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Xiyan
September 13, 2024 07:35

Thank you, do they work Monday to Friday or 7 day a week
Thank Xiyan

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SJ
September 13, 2024 19:44 Edited September 13, 2024 19:53

Xiyan live chat is available 7 days a week refer to the help page S has provided in the comment above for all the details.

The hours it is available are Mon-Fri 8am to 5pm Sat-Sun 9:30am to 4pm so it will be available today from 9:30am when Trade Me staff will be back online to answer your questions.

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