Cannot Change Item Quantity on Android App
Have been having some frustrating issue on the trade me app on android. Has only started being an issue over the past few weeks, so I'm assuming it's some problem with the most recent update.
I select "Sell similar" (on a previously sold auction or current auction), I add photos, alter the description etc. and then this is where the problem occurs. I go to press "Start my listing" and I get the pop-up error message "The quantity must be at least 1.". The issue here is that there is absolutely no option to update quantity or to remove the quantity option via the android app.
Can you PLEASE sort this out or help. I am sick of starting up entirely new auctions almost every time to sort this problem.
Is anyone else having this issue?
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MichelleTrade Me staff - Community team
Kia ora Tony, sorry to hear you're having this trouble, can you send us screen shots of what you're seeing via live chat so we can see what you're seeing.
We have a great listing tool that you might want to have a go at using My Products, it's easy, free to use and saves time. You can use it to duplicate a 'product' (listing) which works the same way as 'sell similar'. My Products can also relist unsold items automatically and products don't disappear after 45 days so it's a good way to save your work too. You can import your current sold and unsold items into My Products so you don't have to start everything from scratch.
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I have the same issue. Very frustrating.
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Yes same problem here. Very frustrating. Get your programmers to sort this out
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Yup having the same problem 3 months later so frustrating, had to make a whole new listing
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Michelle
Kia ora Rebekah, can you check that you are running the latest version of the Android app, if not an update should fix this. If you are running the latest version, or you are still having this problem after you update, let me know and I can get the team to look into it.
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Same problem here. Tried updating the app and no change. Tried my products and system won't let me sign in and when I tried to create a new account it wouldn't accept that either. Very frustrating.
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S Community SuperuserKia Ora Kate,
Members are only allowed 1 account unless they have both a business & a personal account which sell completely different items. - To have the 2 accounts permission is required from TradeMe.
When you try to Login to My Products what happens? - Are you getting an error message?
Try Clearing your cookies & cache and disable VPN if you have one running.If you're still having trouble type Trademe.co.nz in your device browser to go through the Desktop site to see if the problems persist. - Cheers.0 -
Yes same problem here. TM , instruct your programmers
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Same...still not fixed.
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This is still not fixed! I have the latest version that was released only 2 days ago which promised 'squishing some bugs' but this bug was obviously not one if them.
To reiterate the problem: I sell something. I go to 'sell similar' so all the same details are already populated. I click 'start my listing' and get the error ' The quantity must be at least one' but there is nowhere in the app to adjust the quantity. I then get out my laptop and log in to do the exact same thing only this time, it has a quantity section where I make it at least one.Very frustrating. Please add the quantity function to the android app or at least just make it default to one so it actually works in the first place
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Yep. Same problem. There are still other bugs too but this one is annoying.
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lanthornEditedI've updated app, and 8 months later I'm still getting this error.
So here is the work around:
Login into trademe using your phone browser, navigate to the listing you have sold, click on the 'sell similar' you will be asked to open in app. Do so, and then go through the motions. You won't need to reup your pictures.
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S Community Superuser
Nice workaround Aaron,
Thank you for sharing - a rather radical workaround to have to use this far on though a great help for other Members to achieve this ability in the interim. - Cheers.
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Me too. Vwry frustrating, tried to speak to someone via live chat, but a robot kept repeating the same questions without advice how to fix the problem. Im am trying to relist/sell simolar, after the buyer pulled out of the sale, codting me $$$ in fees.
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S Community Superuser
Kia Ora Sandra,
Sell Similar: - Type TradeMe.co.nz in your device Browser to select TradeMe which takes you to the Desktop site then Follow Aaron's instruction. https://help.trademe.co.nz/hc/en-us/community/posts/10061470307471/comments/12129345446927
Success Fee Refund: - If you are having no success requesting this refund through the Chat bot to bypass the bot type - Talk to person - and you are taken to entering a few details in a new conversation before arriving at the window to Chat with a Real Person/Staff. - I've had to enter Talk to person twice when I haven't been transferred the first time. - Enter your Listing number in the Chat window enabling staff to pull it up readily.
The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm- Cheers.0 -
I'm having the exact same problem. Can't believe it hasn't been fixed after all this time. Come on Trade Me! You make enough money off everyones listings to have this sorted by now. Thank you to Aaron for the work around.
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Why has this nor been fixed yet?
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