Account restrictions

We're here to help you get things back up and running.

Sometimes, we need to restrict memberships – to keep Trade Me a great place to buy and sell.

We'll only do this if we need to. In most cases, we'll email you to let you know.

What can I do?

  1. Check your emails, in case we've tried to contact you.
  2. If we have, follow any instructions we've provided.
  3. If you haven't received an email from us, we can help with:

Tip: If your membership has been restricted because your Trade Me account is in debt – all you need to do is top up. Learn more.

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