Logging in

Having a hard time logging into your account? There are a few reasons why you might be having trouble.

Wrong email

Check that the email address you enter is the one you used to create and verify your account with. Ensure it's free from any typos and spaces.

Wrong password

If you enter the wrong password, an error message will pop up. If you need to reset your password to something new, send password reset instructions to your email.

Note: password reset instructions will be sent to the email address used when creating your account.

Outdated browser and cookies

It's a good idea to check your browser is up to date. You could also clear your cookies to refresh your browser and remove any saved date.

Membership not enabled/confirmation email not received

When you've created your account, you need to select the link in the confirmation email to activate your membership. If you can't see the confirmation email, check out these tips to make sure our emails reach you.


If you're struggling to log into your account, we can help.

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