Logging in
Get help with login problems, resetting your password, verification codes, and more troubleshooting.
We'll show you the most common problems with logging in – and how to fix them. If you still can't log in after trying these, contact us – and we'll get you back up and running.
Check out our password safety tips on the Trust & Safety blog.
Email and password
- Check you're entering the email address that's registered to your account.
- If you're not sure, check the most recent email you've received from us.
- Check that the spelling is correct and there are no spaces.
If you can't remember which email is registered to your account, contact us below.
Password
- Make sure you've entered your password correctly, with no spaces.
- If you've recently changed your password, you may need to clear saved passwords on your browser or device.
- If these haven't worked, you can reset your password.
1. Select Log in from the top-right of the Trade Me home page.
2. Select Forgotten password?
3. Enter your email address, then select
4. Find the email we've sent you, then select
5. Choose your new password.
1. Select My Trade Me profile-framed from the footer, then select Log in.
2. Select Forgotten password?, enter your email address, then select Next.
3. Find the email we've sent you, then select Enable your membership.
4. Choose your new password.
1. Select My Trade Me profile-framed from the footer, then select Log in.
2. Select Forgotten password?, enter your email address, then select Next.
3. Find the email we've sent you, then select Enable your membership.
4. Choose your new password.
- Double-check that you've entered the email connected to your membership.
- Check these tips to make sure our emails reach you.
Browser troubleshooting
- Check your browser is up to date.
- Try clearing your cookies to refresh your browser and remove any saved site data.
- If you're using the app, head to the App Store or Play Store to check you're on the latest version.
Outstanding account debt
- If your Trade Me account has been in debt for 90 days or more, you won't be able to use Trade Me.
- To get back into your membership, you'll need to top up your account once you've logged in.
- If you've cleared your outstanding debt, and still can't log in – get in touch with us.
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