Logging in

Having trouble logging in? Give these a go.

Email

Make sure you're entering the email address that's registered to your account. If you're not sure, check the most recent email you've received from us. Check that the spelling is correct and there are no spaces.

If you can't remember which email is registered to your account, get in touch below.

Wrong password

If you can't remember your password and need to reset it, select 'Forgotten password?' to send password reset instructions to your email. Follow the instructions to choose a new one.

Haven't received the email?


Outdated browser and cookies

It's a good idea to check your browser is up to date. Try clearing your cookies to refresh your browser and remove any saved site data.

If you're using the app, head to the App Store or Play Store to check you're on the latest version.

Membership not enabled/confirmation email not received

After registering, your membership needs to be confirmed by following the instructions in the email we send you. If you can't see the confirmation email, check out these tips to make sure our emails reach you.

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If you're struggling to log into your account, we can help.


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