Logging in
Get help with login problems, resetting your password, verification codes, and more troubleshooting.
We'll show you the most common problems with logging in – and how to fix them. If you still can't log in after trying these, contact us – and we'll get you back up and running.
Check out our password safety tips on the Trust & Safety blog.
Email and password
- Check you're entering the email address that's registered to your account.
- If you're not sure, check the most recent email you've received from us.
- Check that the spelling is correct and there are no spaces.
If you can't remember which email is registered to your account, contact us below.
Password
- Make sure you've entered your password correctly, with no spaces.
- If you've recently changed your password, you may need to clear saved passwords on your browser or device.
- If these haven't worked, you can reset your password.
- Select Log in from the top-right of the Trade Me home page.
- Select Forgotten password?
- Enter your email address, then select
- Find the email we've sent you, then select
- Choose your new password.
- Select My Trade Me profile-framed from the footer, then select Log in.
- Select Forgotten password?, enter your email address, then select Next.
- Find the email we've sent you, then select Enable your membership.
- Choose your new password.
- Select My Trade Me profile-framed from the footer, then select Log in.
- Select Forgotten password?, enter your email address, then select Next.
- Find the email we've sent you, then select Enable your membership.
- Choose your new password.
- Double-check that you've entered the email connected to your membership.
- Check these tips to make sure our emails reach you.
Browser troubleshooting
- Check your browser is up to date.
- Try clearing your cookies to refresh your browser and remove any saved site data.
- If you're using the app, head to the App Store or Play Store to check you're on the latest version.
Outstanding account debt
- If your Trade Me account has been in debt for 90 days or more, you won't be able to use Trade Me.
- To get back into your membership, you'll need to top up your account once you've logged in.
- If you've cleared your outstanding debt, and still can't log in – get in touch with us.
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