Trouble logging in
Get help with login problems. Find out what to do if you’re locked out of your Trade Me account.
If you’re having trouble logging into Trade Me, try these fixes to access your account.
Check your login email address
Double-check the email address you're typing. Make sure it's the exact one you used to sign up for your account. To be sure:
- Look at our latest email to you. Which email address did we send it to?
- Check for typos. Make sure you haven't misspelled anything or added extra spaces in the email address.
Check or reset your password
Make sure you type your password correctly. Don't add any extra spaces.
If you can't remember your password, reset it.
Enter the email address linked to your Trade Me account and we’ll send email instructions to reset your password.
Missing password reset instructions
If you try to reset your password but don't get the instructions in your email (and they aren't in your junk or spam folder) it probably means that email address is not linked to your Trade Me account. Contact us below for help.
Clear or update saved passwords in your browser or device
If you recently changed your password, you might need to clear or update the old passwords your browser or device saved. These links can help you do that, based on the browser or device you use:
- Chrome: Fix issues with saved payment info & passwords
- Edge: Save or forget passwords in Microsoft Edge
- Safari: Change AutoFill settings in Safari on Mac
- Firefox: Managing usernames and passwords (Mozilla support)
- iPhone (iOS app): Find saved passwords and passkeys on your iPhone
- Android device (Android app): Use passwords & passkeys across your devices
Update your web browser
Always make sure you use the newest version of your web browser.
An old browser can cause problems. It might lead to compatibility issues, meaning websites don't work well with your browser. This could stop you from logging in.
Visit WhatIsMyBrowser.com to check if you have the latest version of your browser and find out how to update it.
Clear cache and cookies
Sometimes clearing cache and cookies from your browser or device can fix log in issues. These links can help you do that, based on the browser or device you use:
- Chrome: Delete browsing data in Chrome
- Edge: View and delete browser history in Microsoft Edge
- Safari: Clear cookies in Safari on Mac
- Firefox: Clear cookies and site data in Firefox
- iPhone (iOS app): Clear your cache and cookies on iPhone
- Android device (Android app): Clear cache and cookies
Update your app to the latest version
If you’re trying to login to the app, double check you have the latest version.
- For iPhone: Trade Me iOS app
- For Android devices: Trade Me Android app
Enter the code from your email
Sometimes, we may send a unique code to your registered email address to verify your identity. This helps us keep your account safe and maintain Trade Me as a trusted marketplace.
We might ask you to enter a code from your email if:
- It's been a while since you've signed in.
- You're using a new phone, computer, or tablet.
- You recently cleared your browser's history or cookies.
- You're using private browsing.
No confirmation email
If you haven’t received the email with the confirmation code:
1. Check you’re using the email that’s registered with your Trade Me account.
2. Follow these tips for what to do if you’re not getting Trade Me emails.
Use your recovery codes for multi-factor authentication (MFA)
If you use Multi-Factor Authentication (MFA) and can't log in because you can't get into your authenticator app (maybe you lost your phone), you can use your recovery codes.
When you initially set up MFA, you might have saved a unique list of recovery codes. If you didn't or can't find them, you'll need to contact us to unlock your account.
To use your recovery codes to get into your Trade Me account:
- Select Log in.
- Enter your email and password. Select Log in.
- Select Use another authentication method.
- Select Recovery code.
- Enter one of your saved recovery codes and select Continue.
Once you're logged in, we recommend immediately removing your old authenticator app from your Trade Me account and setting up a new one using an authenticator app you have access to.
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