Using Ping

• What's Ping
• Ping fee
• Ping payment timing
• Ping and Buyer Protection
  
• Ping myths and facts
  
• When a buyer pays you with Ping
  

What’s Ping 

Ping is Trade Me’s built-in card payment system that all members have access to in their Trade Me account.

Think of it like a virtual wallet, where you can pay for stuff on Trade Me without the hassle of exchanging bank details or waiting for payments to clear.

Using Ping as a buyer

When you choose to pay for an item with Ping:

• You pay the seller immediately when you Buy Now or win an auction.
• You can choose to pay with a debit card, a credit card, or money already in your Ping balance.
• The seller gets your payment right away, so they can send your item or give it to you faster.
• As a buyer, you can feel confident about what you buy. If you pay using Ping, Buyer Protection covers you up to $2,500. This means if your item doesn't arrive, isn't like the description, or is broken, you're protected.

Ping is available for purchases up to $25,000.

Save your cards for faster checkout
Add or delete cards from your Trade Me account, so they’re ready to go when you buy with Ping. Find out how to save a credit or debit card. 

Using Ping as a seller

Offering Ping as a payment option means:

• Buyers pay right away when they buy your item or win your auction. They also feel safe because Ping payments can get Buyer Protection.
• We take a small Ping fee of 2.19% from the total amount the buyer pays (including shipping).
• When a buyer pays, the money goes into your Ping balance. You can then transfer this money to your New Zealand bank account or use it to buy other things on Trade Me.
• As a seller, you rest assured that you’re getting paid safely and quickly.

From Monday 3 November, new listings from in-trade sellers will exclusively use Ping, with cash and Afterpay as optional additions.  

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Ping fee

The seller pays a fee of 2.19% of the total payment amount (this includes shipping).

• We take the Ping fee out of the payment automatically as soon as the buyer pays. Other selling fees might also apply. Success fees may also apply.
• If you give the buyer a full or partial refund, we automatically refund the Ping fee back to you as the seller. 

Ping payment timing

When you buy or sell with Ping, your Ping balance updates instantly. You’ll see the purchase in your Ping transactions right away.

When you transfer out your Ping balance, it can take 1-2 days to appear in your New Zealand bank account.

We process transfer outs everyday at 2:45pm.

Changed your bank account?
Find out how to update your transfer out account so your money ends up in the right place. 

Ping and Buyer Protection

When you buy an eligible Marketplace item and pay with Ping, you're covered up to $2,500. If your item doesn't arrive, isn't like the description, or is broken, we can give your money back.

Learn how Buyer Protection works and what items it covers in the Buyer Protection policy.