How does it work?
Buyers and sellers are expected to try and resolve these issues together, in the first instance.
As a buyer, if you’re unable to reach a resolution, you have 30 days from buying the item to make contact with us about:
- non deliveries
- not as described
- faulty goods – must be reported within a reasonable timeframe.
Make contact by filing a dispute report.
We’ll consider your situation, and if you meet the below criteria and we believe your situation is appropriate, we’ll refund you:
- the item hasn't been delivered by the seller ('non-delivery');
- is materially different from what the seller described in the listing ('not as described') or;
- has stopped functioning as it should within a reasonable timeframe (“faulty goods”).
For more info, check out our Buyer Protection policy.
We'll show you the ins and outs of Buyer Protection.