Today (13 March) my partner has been contacted by the buyer of an Item with a photo showing the item is broken. She described how she would package the item and the buyer was happy with that. The item was sent by courier on the 26th of February. The buyer says they have just got back from holiday and have only opened the package today, so its's possibly been sitting on the doorstep for 2 weeks or been (mis)handled by a housemate or neighbour. $120 value Not sure how to proceed with this, any advice?