I have just had the most frustrating non helpful conversation with the trademe bot! Is there absolutely no option to contact a real person with queries or concerns? Today I requested a success fee refund but I need to ask for this request to be cancelled. The sale has since gone through albeit very late after the closure of the auction. I have tried emailing an explanation but the supported email is unmonitored and has bounced back. I have been burned by none responsive buyers not following through just of late but on this occasion they have now made contact. Frustratingly or coincidentally...

Hi is anyone having trouble with this function? I'm trying to Blacklist a member who has been outbidding other bidders to win auctions then not following through with the purchase.  I have tried on my laptop, I phone App, Iphone browser (website) and no luck. I always get the same error 500 message and an Oops there was a slip up message. Incredibly frustrating and maybe Trademe techs need to look at this as it is a vital tool in keeping us safe from time wasters. Any help appreciated. Thanks