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My surprise about it being not dealt with remains :-)
Thanks for this. It is rather amazing that if it has been around for several years that it hasn't been dealt with (especially when there was the major website upgrade in the last couple of years).
Thanks Gary I must have been lucky the first few times I did this so that the listing went live basically immediately.
Thanks S
Thanks Callum I have created a shipping template and it works for me. It was the "Combine with another purchase" option in the template that solved the problem. It doesn't answer the question (and I don't expect you to be able to) as to why the shipping options for Buy Now are different to those for Auctions.
Callum I think you will see, as of today (29 April), the Specify shipping costs function has gone, and is replaced with an inflexible mechanism which doesn't recognise the possibility of combined postage - see screenshot. If you attempt a second option of $0, you get an error message saying the shipping options have to be unique. Yes, you can use My Products and set up a $0 (if purchased with item of similar postage) for now, but it is really set up for businesses, not casual sellers. TM seems to have forgotten that not everything sold on it is a package that needs a courier. Some of us act...
AJ echoes my concern. In the previous post from S with the various quotes from TM, the underlined section "unless you and the buyer agree otherwise" I feel is (or should be) significant. Where the selling conditions state that "standard post is at buyer's risk" and the person goes ahead with the purchase under those conditions, are they not agreeing to those conditions and forming a "contract" where the buyer assumes the risk for NZPost losing the letter (and letters, not parcels, is all I have ever been asking about).
OK, this most recent message changes things considerably - my "buyer's risk" statement is valid.
Thank you S and flossy63 for your comments. The majority of my sales are low price stamps ($1-2) which no buyer is going to be willing to pay tracking of $6.40 or $12.10 (if rural) to have sent. But I take your point regarding the buyer's risk statement being meaningless, and will start removing it from my listings, but also to include the tracked option, making it compulsory for the occasional purchase that is over $50. I will say that the TM system which prevents you from putting a $ sign in the shipping description is pretty silly.
That's good to know about tracked parcels, because I could see some buyers claiming compensation from the courier and seeking a Ping refund. However, the TM page says it has to be shown as "signed for", not just left by the courier, to be covered. However, TM's page for Ping Buyer Protection clearly states that one of the reasons for possibly getting a refund is that "the item hasn't been delivered by the seller". If tracked parcels aren't covered by this, the only other means of delivery (other than in person) is standard post.
Comments
Recent activity
Votes
My surprise about it being not dealt with remains :-)
westham60
Created
1 Vote
Thanks for this. It is rather amazing that if it has been around for several years that it hasn't been dealt with (especially when there was the major website upgrade in the last couple of years).
westham60
Created
1 Vote
Thanks Gary I must have been lucky the first few times I did this so that the listing went live basically immediately.
westham60
Created
0 Votes
Thanks S
westham60
Created
0 Votes
Thanks Callum I have created a shipping template and it works for me. It was the "Combine with another purchase" option in the template that solved the problem. It doesn't answer the question (and I don't expect you to be able to) as to why the shipping options for Buy Now are different to those for Auctions.
westham60
Created
0 Votes
Callum I think you will see, as of today (29 April), the Specify shipping costs function has gone, and is replaced with an inflexible mechanism which doesn't recognise the possibility of combined postage - see screenshot. If you attempt a second option of $0, you get an error message saying the shipping options have to be unique. Yes, you can use My Products and set up a $0 (if purchased with item of similar postage) for now, but it is really set up for businesses, not casual sellers. TM seems to have forgotten that not everything sold on it is a package that needs a courier. Some of us act...
westham60
Created
0 Votes
AJ echoes my concern. In the previous post from S with the various quotes from TM, the underlined section "unless you and the buyer agree otherwise" I feel is (or should be) significant. Where the selling conditions state that "standard post is at buyer's risk" and the person goes ahead with the purchase under those conditions, are they not agreeing to those conditions and forming a "contract" where the buyer assumes the risk for NZPost losing the letter (and letters, not parcels, is all I have ever been asking about).
westham60
Created
0 Votes
OK, this most recent message changes things considerably - my "buyer's risk" statement is valid.
westham60
Created
0 Votes
Thank you S and flossy63 for your comments. The majority of my sales are low price stamps ($1-2) which no buyer is going to be willing to pay tracking of $6.40 or $12.10 (if rural) to have sent. But I take your point regarding the buyer's risk statement being meaningless, and will start removing it from my listings, but also to include the tracked option, making it compulsory for the occasional purchase that is over $50. I will say that the TM system which prevents you from putting a $ sign in the shipping description is pretty silly.
westham60
Created
0 Votes
That's good to know about tracked parcels, because I could see some buyers claiming compensation from the courier and seeking a Ping refund. However, the TM page says it has to be shown as "signed for", not just left by the courier, to be covered. However, TM's page for Ping Buyer Protection clearly states that one of the reasons for possibly getting a refund is that "the item hasn't been delivered by the seller". If tracked parcels aren't covered by this, the only other means of delivery (other than in person) is standard post.
westham60
Created
0 Votes