I won 2 vases which were send NZ Post. They arrived and one was damaged. They were sent in a box wrapped seperately in a piece of bubble wrap, a piece of cardboard between them 4 small bits of scrunched up paper and some pyramid pieces of cardboard on top In my point of view not packed well enough, so contacted seller who questioned why it took so long for me to pick up as I send them to P.O. Box and that was probably reason they got damaged. Anyway sent them a photo of damage and suggested they could refund me for the damaged vase (half purchase price) or I could send them back to them at ...