griffin60 - you have 2 options  refund and relist and place feedback. or just hold onto it until they touch base again - but also check the junk/spam folders incase they have emailed you and its gone into that folder

sadly not much, if they haven't paid and have gone cold... request fees back and relist  - or you take them to the small claims court to try and force them, some people treat TM like FB market place at times.

is it a couple of dollars for ie: rural address for the company moving the package or is it over the top asking amount?  

Frans  - If I am reading that correctly you brought the second purchase outside of trademe  - so you did a private sale direct with them, not much TM can do if its done outside of TM, going forward ask them to list the amount you want to buy so its all done via TM and if paid via ping can be disputed within TM.

We had this once a couple of years ago, we only sell but brought something and the address was this random address in the south island that had no house on google maps, we have never been located in the south island and all they were able to tell us was change our password and were not able to explain why we had this random address listed on our account.

Helen, that is not your problem to chase a refund its the sellers problem, they need to refund you and then they need to take it up with post haste - and you should remove your address details as this is just a community forum :)

if you put your question into google you will get a few answers (depending on what type of phone) then just click the one that you have and it will help you upload photos

if you are making a listing, just add photos and it will take you to your photos in your phone

they do not have to refund at all, so I guess its down to if you want most of the money back or keep the printer - google CGA returns.

RealisticLivingFurniture - gosh after reading your comments and the replies then the feedback - I would not touch them, trademe need to jump onto that seller quick