unlikely.. we had the same issue, back in 2016 customer had asked a question just before the auction closed about the product and if it was a push button (was never stated as a push button and had super clear photos of the measuring wheel) they brought it then gave us a blue face for not being push button, we requested it to be removed and TM never did, it was unfair on our part as we had had been really clear in the listing and made sure it had good clear photos, the customer had just assumed it did.

type I want to talk to a person or human  - that way you will get a person

if you google  I need to verify my ping payment the first link will give you the steps - I tried posted the link but its gone into pending

https://help.trademe.co.nz/hc/en-us/articles/11527427925391-Verify-your-Ping-payment 

you will get a really tiny payment which will have code you have to put in to confirm

themuss11 it was faulty for the customer, if it wasn't working, and could have done a return shipping label taken it out and returned to customer no working as a repair, so it was good of you to do the refund instead. 

griffin60 - you have 2 options  refund and relist and place feedback. or just hold onto it until they touch base again - but also check the junk/spam folders incase they have emailed you and its gone into that folder

rosie952 - under sold can you see it as sold? if you do then open it and see the buyers details  - the email for the buyer will be noted. also check they haven't emails you and are in the spam or junk folder in your emails.

sadly not much, if they haven't paid and have gone cold... request fees back and relist  - or you take them to the small claims court to try and force them, some people treat TM like FB market place at times.

is it a couple of dollars for ie: rural address for the company moving the package or is it over the top asking amount?