Yep, fully agree philkerri. Never encountered an online organisation that seems so dis-engaged with its users.
Come on Trademe - you've been 'rolling out the new system' for over 2 years. The error I describe is a fundamental error which confuses users because Won listings are not displayed. It's worse that a broken link error because it is very misleading.
Yep - I see Trademes response is stating exactly what I wrote and doesn't address the issue. One day Trademe, you'll actually read the question.
On a desktop PC. Going from Watchlist to Items I've Won takes me to the old desktop site which misses out listing items I've actually won. Resolve is to select Mobile at the bottom of the page, which it was on on the Watchlist page. It's been 2 years. When is a fix due?
I'm talking about Nelson in particular. Both booking references come up with 'We could not locate your label number in our system at this time' so No chat ability. No reply to phone. No reply to online enquiry. Absolutely ridiculous.
Booked a Blenheim pickup, not picked up for over 8 days. Booked same pick up again, different reference. Still not picked up after 3 days. Call to branch then 0 to cust service, no answer after 30 rings. Tried calling 5 times now. No response to multiple online enquiry. Are they still operating? Anyone got any info? Help!