If you haven’t already placed feedback, leave negative feedback politely stating that you are still awaiting payment for goods already received by the buyer. Also state that you will be happy to amend feedback if payment is subsequently received. Sorry you got caught out on this trade. Many of us (myself included) have learnt this lesson the hard way.

Hi Kimberlee-Ann Glad this issue was resolved. If I was you, would make contact with NZ Post one last time and let them know the odd circumstances in which the parcel was eventually delivered. It’s annoying and time consuming when parcels go missing. I send quite a few parcels each week and in some areas I avoid using a particular franchise as I’ve had problems with them in the past. In other areas the same franchise is great.

I won an auction this afternoon and strangely enough it has not appeared in my Won Items on the desktop site. It is however there under my Won tab in the App and somewhere along the way as have managed to pay using Ping. No wonder buyers are getting confused and sellers annoyed. I had a buyer tell me the same thing this week and I thought she was making it up! What on earth is going on?

Hi Logan I’ve got a couple of those trades going on at the moment. I always ask if they would prefer to give an alternative urban delivery address or pay the rural delivery surcharge. Most people reply immediately and often it’s a genuine mistake but there’s always the occasional cheeky buyer. Usually after sending a few emails and placing neutral feedback to get their attention, I just sit back and wait for them to get in touch. I figure that as I have the goods and the bulk of their payment they will eventually realise that in order to get their item they need to pay the rural delivery su...

Hi Bruce. Have a look on Facebook as there are various Facebook groups devoted to Crown Lynn. There is one that will help you with placing a value on your pieces as well as advising the best way to sell eg as a bulk lot or individually. I find they are usually very accurate on their pricing as one of the admins keeps a spreadsheet of Trade Me auction results. Good luck.

Love Simon’s advice. I’m not sure if you’ve already been paid or not. If so, all well and good. But if not you don’t want to be left in a situation where you wait for three weeks and then the buyer doesn’t actually complete the trade. I would be inclined to say I’m happy to hold it for you but I will require payment to be made within x number of days. That tends to sort out the committed buyers from those that are likely to waste your time. Often people ask a question on my auctions to this effect and 9 times out of 10 they don’t proceed with the purchase when they realise that they will n...

Hi Lorraine. Everyone has their own way of sending parcels but my life got a lot easier once I discovered Trade Me’s Book a Courier system (BAC) and Pass the Parcel. Both are a door to door courier service so I never have to go to the post office. BAC allows you to send courier bags and boxes with either NZ Post Courier or Aramex. You don’t need a printer because they will print the labels for you. There are set prices depending on what size bag or box, whether the buyers address is urban or rural, same island or inter island. You can get an idea of shipping costs at the time that you list...

When you say “Purchased at Buy Now price” does that mean you have paid for the item via Ping or Internet Banking? If so, you need to contact Trade Me via the Live Chat to discuss your options as this is highly unusual. I would also place neutral feedback (blue face) stating you paid for the item last Wednesday and have tried to contact them via email. Ask them to check their spam folder. Hope you get this sorted.

Thanks Gary & S. Nice to know it’s nothing personal!