I use My Products (the old version) to make listings in desktop. I never choose to send payment instructions automatically yet when I look at my recent listings in the phone app - for some reason I can't work out - all listings now have auto instructions enabled. I have gone into a few and slid the option back off but why is this happening?

I received refunds through Ping for two ceramic pieces that were described in the listings as "excellent condition" but arrived with pre-existing damage (not incurred during transit as they were well packed and one had an old repair). The listing photos did not show any faults. I sent the seller photos of the damage. She eventually and reluctantly refunded me via Ping. However, she is refusing to refund the $22 return shipping cost, saying the items were accurately described.  I have submitted a dispute online but there is no option tailor made for return shipping refund and the only feasib...