I received refunds through Ping for two ceramic pieces that were described in the listings as "excellent condition" but arrived with pre-existing damage (not incurred during transit as they were well packed and one had an old repair). The listing photos did not show any faults. I sent the seller photos of the damage. She eventually and reluctantly refunded me via Ping. However, she is refusing to refund the $22 return shipping cost, saying the items were accurately described.  I have submitted a dispute online but there is no option tailor made for return shipping refund and the only feasib...