You can ask the seller to remove your bid. Explain what happened and that you still want to start at a lower price.
A seller has cut and pasted large parts of my listing description to his/her own listing for an almost identical item. I lodged a complaint on Sunday 12 March with Trade Me but the listing hasn't been changed. It's obviously copied - the other seller included a detail from my listing that doesn't apply to hers/his and the first line of my sale conditions! Trade Me used to be prompt at dealing with these small issues but my last experience was very frustrating as the Trade Me person couldn't see the obvious copying - think "The jug is an iridescent blue colour" changed to "The vase is an iri...
Well, I lodged my complaint about a seller not refunding the return cost of shipping for two items described as in excellent condition but both had faults. Both items were bought through Ping. The complaint was lodged on 20 December so I expected a delay, but it's 16 March and all I have received from Trade Me were two auto-emails advising me they had contacted the seller. Believe me, I have checked my email spam regularly over the past THREE MONTHS.. This is ridiculous and makes a complete mockery of promoting Ping as protection for buyers. On another matter, I lodged a complaint almost ...
I use My Products (the old version) to make listings in desktop. I never choose to send payment instructions automatically yet when I look at my recent listings in the phone app - for some reason I can't work out - all listings now have auto instructions enabled. I have gone into a few and slid the option back off but why is this happening?
Yes, two auto messages today. First to ask if the dispute was settled with a link to reply. A negative response generated the second auto message.
Not a sign of progress. Another auto email saying they will contact seller a second time and get back to me in 4 weeks - perhaps longer due to Covid. What a farce.
Update: So, on Day 5, I received an auto email asking whether the issue was resolved and no, it isn't. Someone will be in touch to discuss.
Thanks guys. I am concerned that the disputes process doesn't have a specific option for just returned to seller shipment cost refunds but I guess it will eventually work, or convince the seller to do the right thing. I'm absolutely astounded that she has even tried this given the photographic evidence versus her listing claims of excellent condition but suspect it has worked before. She tried twice to get me to take a partial refund and on-sell the broken ceramics because it would be "easier" (for who?) and when that didn't work, dragged out the return and refund process. She's not an of...
I received refunds through Ping for two ceramic pieces that were described in the listings as "excellent condition" but arrived with pre-existing damage (not incurred during transit as they were well packed and one had an old repair). The listing photos did not show any faults. I sent the seller photos of the damage. She eventually and reluctantly refunded me via Ping. However, she is refusing to refund the $22 return shipping cost, saying the items were accurately described. I have submitted a dispute online but there is no option tailor made for return shipping refund and the only feasib...