Kia ora Keir, we're making some changes in the background, dark mode isn't available for some listings which is why you are getting the random supernova, sorry!

Kia ora Hamish, if you get in touch with the team on live chat with your listing number, someone will have a look for you.

Kia ora, Sorry for the trouble – we’re upgrading some background systems that power Trade Me. While we do this, some features like the ability to crop and rotate photos are unavailable for a small number of listings.In the meantime, you'll need to use the photo editor on your device to adjust your photos before adding them to your listing. 

Kia ora C M and Gary, sorry this feature isn't currently available. The team are working incredibly hard and you can use 'Tell us what you think' to give us feedback.

Kia ora Lester, we're making some changes in the background and some features are temporarily unavailable on the new-look site. You can still export your listings, head to the site, select 'desktop site' at the very bottom of the page then go to your sold folder. From there you can 'export these listings' at the top.    

Kia ora flossy21, yes, there will be information for buyers that a service fee may apply to the listing. On listings there will be the option to click for more information to get a pop out modal with information on the service fees. 

Kia ora fred1949,  We know bank transfers have been a familiar way to pay for a long time, but unfortunately, scams involving bank transfers are on the rise across New Zealand. While most fraudulent activities on Trade Me are resolved quickly, 90% of the scams that we couldn't help our members with last year involved bank transfers. Because these transactions happen outside of Trade Me, we have zero visibility over them, which means we can’t step in to help if something goes wrong. To make Trade Me the safest place to trade, we’re also doubling our Buyer Protection from $2,500 to $5,000, gi...

Kia ora Michelle, we are making changes to the site which will make it easier for us to introduce new tools and features to make the site better. These changes are being rolled out gradually, while this is happening some features are temporarily unavailable for some listings. You can find more info on the changes here. The team are working incredibly hard and you can use 'Tell us what you think' to give us feedback. In the mean time My Products is unaffected and can be used to automatically send out fixed price offers on unsold listings, so you may want to give it a go. It's easy to use and...

Kia ora goodsound, thanks for the feedback, this is valid and I've passed it on to the team. We encourage sellers to add shipping to their listings. Buyers can use the Q&A to arrange shipping with the seller if the shipping they want isn't on the listing. Sellers can do a partial refund for shipping via ping, if a buyer ends up paying too much, combining shipping or collecting their purchase. 

Kia ora Robster, This move is a strategic investment in getting more buyers onto Trade Me Marketplace. By removing Success Fees for casual sellers, we’re making Trade Me the first place Kiwi go to list their items again. This means more traffic and more sales opportunities for all sellers including our In Trade sellers. In Trade sellers continue to receive the dedicated tools and support that help run a high-volume business, which remain a key part of our professional service.